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Policies

RESERVATION POLICIES​​

  • Deposits of half the cost of the rental per cabin is required on reservations of 2 or more nights. Deposits must be received within 7 days of making a reservation and are subject to our cancellation policy.

  • A valid credit card is required.

  • There are no adjustments made for late arrival or early departure.

 

CANCELLATION POLICIES

  • Deposits are fully refundable less a $50 administration fee if reservation is cancelled at least 60 days prior to your arrival date.

  • Without 60 days notice there is no deposit refund.

  • Deposits may be applied to a future stay, before current year end.

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PAYMENT POLICIES

  • Balances are due within 60 days prior to arrival. You are responsible for the entire length of your reservation.

  • We prefer payment by ACH, but we do accept Visa, MasterCard, Amex, and Discover.

 

FAMILY REUNION and/or GROUP POLICIES,

  • When making reservations for a family reunion, each family is responsible for reserving & guaranteeing their own lodging. Blocks of rooms may be held for a limited number of days to allow family members to make their reservation.

  • If your plans include friends and family from the area, please let us know when making your reservation. Our VISITOR POLICIES will apply.

  • The individuals in each cabin are responsible for all items belonging to that cabin. All dishes, utensils, etc. must be returned to the proper cabin by the end of your stay.

 

VISITOR POLICIES

  • We expect many of our guests to have local family and friends and understand that you may want to share the amenities here at Riverside Point.

  • All visitation should be during normal day-time hours. 

  • There is an additional charge of $25 per person for overnight visitors.

  • We reserve the right to limit the number of visitors at any time. Additional fee of $25 per person may be required for groups of visitors.

  • Prior arrangements must be made for groups.

 

PET POLICIES

We understand that pets are part of the family, and we're happy to consider allowing your dog to join you during your stay. We do not allow cats. To ensure the comfort and safety of all our guests, we have established the following pet policy:

  • Dog Information: Guests must provide the age, breed, and weight/size of their dog(s) when inquiring. Approval is based on this information.

  • Approval & Fees: If your dog is approved, an additional pet fee will apply.

  • Rules & Restrictions: Dogs must be well-behaved, house-trained, and fully vaccinated. Dogs must be leashed when outside, unless they are in the designated off-leash area. Please clean up after your dog and keep them off the furniture. We reserve the right to decline certain breeds, sizes, or multiple dogs.

  • Responsibility: Guests are responsible for any damage or extra cleaning caused by their dog(s). Unauthorized pets may result in a penalty fee and possible eviction without refund.


SERVICE ANIMALS
ADA-recognized service animals are always welcome throughout the resort. Owners should please observe and follow the service animal behavioral policy below:
 

  • Service animals must be under the control of their handler at all times.

  • Service animals should remain on a leash or harness unless doing so interferes with the animal's ability to perform its duties or the individual’s disability prevents using these devices.

  • Guests are responsible for cleaning up after their service animal and for any damages the animal may cause to the property or other guests.

  • We request that guests with service animals inform our reservations team at the time of booking, so we can ensure the most comfortable accommodation for you and your service animal.

 

*For the purpose of this policy, a service animal is defined as a dog that has been individually trained to do work or perform tasks for an individual with a disability. The work or task a dog has been trained to provide must be directly related to the person’s disability. Emotional support, therapy, comfort, or companion animals are not considered service animals under the ADA guidelines and are therefore not allowed within the resort without prior approval from management*

 

TOWELS AND BLANKETS POLICIES

  • Towels and blankets are provided for in-cabin use only and are not to be used outside.

  • In consideration for the environment and to conserve water, towels will not be exchanged daily. Please inform us prior to arrival for additional towels, if needed.

 

HOUSE KEEPING CABIN/MOTEL ROOM

  • We have furnished your cabin to allow you to provide most or all of the comforts of home during your stay.

  • Before you check out, please wash and put away dishes, etc. and place all trash in the garbage cans provided at your cabin.

  • An additional cleaning charge of $25 - $50 may apply.

 

EQUIPMENT POLICIES

  • All games, life jackets, canoe paddles, and balls are available for your use free of charge.

  • Please sign the item out on the sheet provided in the office.

  • All equipment must be returned by 9 PM daily.

  • Paddle boats and canoes must also be signed out at the office and securely docked by 9 PM daily.

  • Minnesota law requires life vests while using paddle boats and/or canoes.

  • A limited number of boats without motors are available at no charge.

  • Boat/motor combination is available for rent.

 

INTERNET POLICIES

  • Your cabin/room is provided with complimentary WiFi

  • The password is provided on the laminated information sheet and Welcome book in your room.

  • Do not download copyrighted material.

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